717 Forest Ave. – 2nd floor, Lake Forest, IL 60045
We provide a high-energy, uplifting, professional office environment for entrepreneurs, start-ups and established small businesses. We are in the business of supporting other firms by providing furnished, equipped and flexible office space, meeting rooms, drop-in space, and a collaborative member-centric experience like no other! We are a start-up ourselves. You will be helping us gain new Members in our first location in Lake Forest and ensure that our existing Members truly experience their best, most productive marginal minute! Please view our website: http://www.mylifeworking.com
Job Description: This position has overall responsibility for Sales/Member Acquisition, Member Satisfaction, Marketing, Operations, Meeting & Event Coordination, Financial Management, Facilities Management and overall profitability and success of the specific LifeWorking facility.
Reporting Structure: Reports to President/CEO of LifeWorking
Qualifications: We are seeking a team player with an entrepreneurial mindset for our New-Way-To-Workplace startup. Specifically:
The candidate will be approachable, professional, curious – a creative problem-solver, self-starter and able to work independently. Hospitality-focused with a passion for delighting customers and anticipating needs. Strong communications skills, written and spoken are critical along with strong organizational skills and the ability to work effectively in a fast-paced, multi-tasking environment. The candidate must have a BA or BS degree, preferably in business, hospitality or real estate. Minimum of 5 years of work experience in a related field. Proven track record of exceeding sales goals. Expertise with basic business technologies/PC applications.
Key Metrics: Community Manager is initially measured on Member Acquisition, evolving to include profitability and Member Retention starting in Q2 2018.
General:Primary contact for sales inquiries and outbound marketing efforts
Manages all Member interaction and requests
Meeting bookings (electronically managed)
Member move-in/move out
Property Management and primary contact with all vendors
Marketing: Acts as the face of LifeWorking Coworking in the community, developing and maintaining relationships with all possible referral sources including Chambers of Commerce, commercial real estate brokers, networking groups and neighbor outreach.
Maintains online presence and advertising with sources such as Yelp and Google.
Communicates frequently with online office brokers and networks (e.g. LiquidSpace, DeskPass, Preferred Office Network and Instant Offices), updating online information as needed.
Works with Digital Marketing manager to ensure effective hyper-local engagement and local community/member events, news, etc.
Performs direct community marketing (e.g. placement of tent cards and tear-off posters) as directed.
Recommends, develops and implements methods for reaching relevant target markets with corporate approval.
Member Acquisition: Conducts tours for prospective members and other interested parties as primary sales contact
Meeting/Events: Conducts tours, provides quotes, manages Event calendar and coordinates with on-site team to manage all Meetings and Events and the associated catering required
Works in conjunction with all personnel to achieve maximum and profitable occupancy level at facility
Tracks existing Members’ occupancy expiration dates and initiates timely discussion of renewals/future plans
Operations: Ensures the company “branded” experience is created throughout facility.
Approves, in advance, any interruptions in technology services at facility.
Oversees move-in, move-out activities in conjunction with appropriate staff.
Provides guidance to all site personnel to ensure excellent service delivery to LifeWorking Members and to ensure site profitability.
Maintains primary relationship/communications with Building Management or Landlord.
Maintains excellent relationships with Members in facility, potential Members, vendors and local community.
Participates in on site events to promote LifeWorking and good community relations.
Provides and/or reviews reports going to corporate office.
Financial:Reviews and approves all accounts payable requests.
Maintains primary contact with corporate regarding all policies/procedures and reports.
Reviews and approves Member billing prior to Member invoicing.
Processes Receivables through appropriate systems – checks and credit cards.
H R:Participates in interviewing facility staff with assistance and input from appropriate personnel, i.e. technical support, financial and administrative staffs.
Manages on-site staff
Participates in appropriate training of facility staff.
Provides as much notice as possible for time off requests for personal, sick and vacation time. Monitors day-to-day staff attendance time off requests.