• Customer Experience Specialist

    Posted: 10/31/2022

    Do you love answering the phone? Does the abrupt sound of a ringtone crying out into the night fill your heart with breathless anticipation and wonderment? If so, we’d love to call you some time!
    Chimney Monkey is looking for a customer service genius for our office located near Lake Cook Rd and Waukegan Rd in Deerfield. We are a fast-growing full-service fireplace and chimney company which means we have an exponentially growing volume of urgent calls pertaining to everything you could imagine chimney-wise.
    Now, we don’t expect you to be a chimney expert just yet—we will train you!  What we need from you is an open-mind, ready to learn, and prepared to help us continue to grow and fine tune our processes. For the right person, this position could easily transform into a management role with tremendous growth potential.
    Your responsibilities would primarily entail, well, answering phone calls from prospective and existing clients and keeping immaculate records of their information That’s why we need you to be a self-starter with fastidious attention to detail.  You will schedule the jobs in our system based on routing and technician skillsets, work with the field technicians to address scheduling issues as they arise.  Basically, you will be a very important part of the Chimney Monkey operations – you will be the first voice of the company and will be making things happen throughout the whole process.
     Think office manager combined with secretary combined with 911 call dispatcher. In fact, if any of those positions are on your resume you will almost certainly jump to the top of our list of potential candidates.
    Chimney Monkey offers a benefits package including: health Insurance, paid time off, company paid accident insurance and starting in 2023 company paid dental and vision insurance.
    Pay based on experience: $19-$26
    If you’re still reading and this sounds like the way you’d like to spend the better part of your week, we need to talk! We look forward to hearing from you!
     

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