• Full Time Physical Therapy Aide / Client Service Specialist

    Posted: 05/16/2021

    React Physical Therapy
    Position: Full Time Physical Therapy Aide / Client Service Specialist
    Responsibilities and Duties
    Essential duties include, but are not limited to, the following:
    • Instruct, motivate, safeguard and assist patients practicing exercises
    and functional activities, under direction of medical staff.
    • Observe patients during treatment to compile and evaluate data on
    patients' responses and progress, and report to physical therapist.
    • Implements physical therapy programs established by the registered
    Physical Therapists.
    • Support the business by providing exceptional customer service.
    • Coordinate patient appointments and scheduling to ensure optimal
    clinician productivity and customer satisfaction. This includes advance
    multiple booking according to doctor's orders.
    • Obtain and enter accurate patient data, billing, and insurance information
    in patient charts.
    • Answer and direct inquiries from patients, referral sources, and co-workers
    with timely and accurate responses.
    • Accurately verify physical therapy insurance benefits including Worker's
    Compensation, Medicare, and Motor Vehicle Accidents.
    • Obtain pre-certification/authorization of services as needed.
    • Provide patients with a clear and thorough explanation of their insurance
    benefits to optimize reimbursement and customer satisfaction.
    • Collect and record patient payments, including copays, cancellation fees,
    and outstanding balances.
    • Greet patients in a friendly and welcoming manner.
    • Administer any and all patient paperwork.
    • Check and respond to emails, voicemails, and faxes on the Client Service
    Specialist email account.
    • Maintain a clean working environment for the facility. This includes the
    front desk, treatment tables, restroom, conference room and break area.
    • Assist in ordering and maintaining office supplies.
    • Fully understand and comply with HIPAA regulations and privacy
    • Attend and participate in staff meetings or other company sponsored or
    mandated meetings as required.
    • Perform additional duties as assigned by manager.

    Qualifications and Skills
    • Prior education or certification regarding personal training or fitness
    is preferred.
    • Ability to perform exercises for patients for demonstration and
    instruction purposes based on their current condition.
    • Demonstrates commitment to exceptional professionalism, confidentiality,
    and service to customers.
    • Refined multi-tasking skills
    • Superb communication skills.
    • Ability to perform exercises for patients for demonstration and instruction
    purposes based on their current condition.
    • Good interpersonal skills and ability to build professional relationships with
    physicians, therapists, and patients.
    • Ability to work effectively as a team member.
    • Exceptional organizational, time management, and planning skills.
    • Intermediate computer skills required.

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