Description

As We Age, So Do Our Clients and Business Partners: Is Your Business Dementia-Friendly?

As time passes, we and the people we interact with—our clients, customers, and business partners—also age. One of the challenges that comes with aging is the increasing prevalence of dementia. Businesses need to ask: Are we prepared to welcome and accommodate individuals living with dementia?

This presentation will explore how your business can become more dementia-friendly. You’ll learn about the following key points:

1. Understanding Dementia: Gain insight into the different types of dementia, their impact on communication, memory, and decision-making, and the importance of empathy in fostering a supportive environment.

2. Recognizing the Signs: We’ll discuss how to recognize early signs of dementia in your clients and partners, helping you understand their needs and adjust your interactions accordingly.

3. Practical Adjustments: Discover practical steps your business can take to create a more welcoming and accessible space, including clear signage, simplified processes, and training for staff on effective communication strategies.

4. Building Trust and Loyalty: By being aware of the unique needs of individuals with dementia, you not only demonstrate empathy but also build stronger, more loyal relationships with clients and partners who feel understood and respected.

5. Community Engagement: Learn how being a dementia-friendly business reflects positively on your reputation and helps strengthen your connection to the community, as businesses that are inclusive and understanding of various challenges can create a more supportive environment for everyone.

Join us in learning how your business can adapt to the evolving needs of your clients and partners, and become a leader in creating a dementia-friendly environment.

Speaker: Joyce Mahoney, CTRS, APRS
Regional Vice President & Consultant and Memory Care Therapist

Joyce Mahoney has 25+ years’ experience in senior/memory care services. She has designed program initiatives and assisted in the development of quality assurance tools for program evaluation as a part of Belmont’s collaboration with Vanderbilt University. Joyce provides consultation and support services for Central and Eastern communities, healthcare Professionals and caregivers; has developed program design for mental fitness initiatives; Experience spans Healthcare Management and Leadership, and specializes in Therapeutic Recreation, Psychiatric Rehabilitation, Behavior Management, and Dementia Education courses.