The Member Development Manager is responsible for selling memberships to prospective non-member businesses by communicating the benefits of the Chamber. This position also provides detailed information on various programs, orients new members to the Chamber’s services, and promotes the Chamber’s advertising/sponsoring products.

Essential Functions/Key Objectives

• Membership Sales & Growth
  • Contact, gain engagement, and sell new memberships to the Chamber, meeting budgeted revenue goals.
  • Generate cold calls, seek out new businesses, and follow up on potential leads.
  • Work with current and new members to upgrade memberships to higher levels.
  • Develop and implement first-year retention programs, including outreach and ambassador coordination.
• Relationship Management & Retention
  • Assist members in fully utilizing their Chamber benefits and encouraging their participation in programs.
  • Develop and implement strategies to retain at-risk members and improve renewal rates.
  • Work with major accounts, ensuring that they receive premium attention and service, including full deployment of their membership benefits
  • Maintain contact with members and ensure they receive recognition for their contributions.
• Event Coordination & Member Engagement
  • Develop, lead, and coordinate a monthly new member orientation.
  • Coordinate and attend Ribbon Cuttings, grand openings, and other events.
  • Attend and assist with Chamber events, including weekend and evening functions as needed.
  • Plan and manage social media posts for anniversaries, new members, ribbon cuttings, and new member orientations.
• Sponsorship & Fundraising
  • Secure sponsors for Chamber events and programs.
  • Maintain relationships with sponsors and ensure ongoing support.
  • Identify new opportunities for business promotion and visibility for Chamber members.

• Strong organizational skills and ability to manage multiple tasks independently.
• Excellent verbal and written communication skills.
• Ability to prospect and cold-call new businesses effectively.
• Must maintain a dependable vehicle for work-related travel.

Skills & Attributes:

• Self-starter with minimal supervision required.
• Professional appearance and strong interpersonal skills.
• Strong ability to build rapport with businesses and members.
• Ability to manage relationships with Board members, volunteers, and community stakeholders.
• Ability to use and learn technology – Microsoft products, social media, and membership management software.